FAQ

Are your products nut free? (Major Allergens List)

There are no actual peanuts or tree nuts used or sold in the store, however, some of our cakes, cupcakes, and buttercream contain almond extract and/or tree nut derivatives in their proprietary blend. For additional information regarding allergens, please see our Major Allergen List.

  Major Allergen List
Product Allergens it Contains
Chocolate Cake Milk, Egg, Soy, Wheat
Vanilla Cake Milk, Egg, Tree Nuts (Imitation Almond Extract), Soy, Wheat
Red Velvet Cake Milk, Egg, Soy, Wheat, Red Dye
Triple Berry Cake Milk, Egg, Soy, Wheat, Raspberry, Blueberry, Strawberry
Chocolate Chip Cookie Dough Cake Milk, Egg, Soy, Wheat
Sugar Cookie Milk, Egg, Soy, Wheat
Cut Out Cookie Milk, Egg, Soy, Wheat
Sugar Cookie Bar/cake Milk, Egg, Soy, Wheat
Chocolate Chip Cookie Cake/bar Milk, Egg, Soy, Wheat
Gooey Butter Cookie Milk, Egg, Soy, Wheat
Gooey Butter Cake Milk, Egg, Soy, Wheat
Vanilla Buttercream Milk, Tree Nuts (Imitation Almond Extract), Soy
Almond Free Buttercream Milk, Soy
Chocolate Buttercream Milk, Soy
Whipped Vanilla Frosting Milk, Wheat, Soy
Whipped Brown Sugar Frosting Milk, Wheat, Soy
Royal Icing Egg, Soy
Cream Cheese Frosting Milk, Soy

 

 

Do you have Kosher products?

Yes! At this time, our Sugar Art (cupcake toppers), Sprinkles and Fondant are certified kosher. We use only Kosher Certified Ingredients in our cake, cookies and buttercream.

 

Shopping and Ordering Online: When will my products arrive?

Orders are shipped Wednesday-Friday to most destinations to avoid having perishable items sit in transit over the weekend. We use UPS as our mail carrier. 

We bake on Mondays and Tuesdays. Orders placed that day will be processed on Wednesday. Particularly in warm weather, we recommend using 2 day shipping when available. We do not add any additional fees to the shipping cost. The shipping fees are based on the software used by the carrier, the size of the box, the weight of the box and the shipping address.  

 

Do you offer Gluten Free products?

Sorry, we cannot accommodate requests for gluten-free baked goods at this time. Our buttercream is gluten-free as is our Sugar Art (cupcake toppers), Sprinkles and Fondant. You are welcome to contact us and we can ship your kit with everything but the baked good which allows you to substitute your own baked items for decorating.  Please contact us at info@sweetology.com for special pricing and instructions.

 

How will I know my order has shipped?

The store is closed Monday and Tuesday for production. Our kits ship Wednesday, Thursday and Friday.  At check out you will enter your email address. The carrier will provide you with a tracking number and allow you to check the status of your shipment.

 

Can I return my order for a refund?

All items are final sale. Due to the perishable nature of our items, Sweetology® does not accept returns on any items and is not responsible for packages returned by the carrier for incomplete or incorrect addresses. Sweetology® does not offer refunds on any orders unless there was an error in the making of your order. In this instance, please contact our Customer Support team within 14 days of delivery at info@sweetology.com. Each inquiry is handled on a case-by-case basis.

If your package was damaged due to carrier-mishandling, thus causing damage to the contents, please contact our Customer Support team within 14 days of delivery at info@sweetology.com with photos and details about your damaged order. We will open an investigation with the carrier. We handle these inquiries on a case-by-case basis.

Sweetology® does not offer refunds for orders that are damaged beyond our control, such as extreme temperatures outdoors or within carrier facilities. If your order is affected by extreme temperatures, please contact our Customer Support team within 14 days of delivery at info@sweetology.com to report the issue, and we will contact the carrier. Each inquiry is resolved on a case-by-case basis.

 

Do your kits need to be kept cool or frozen?

Our baked goods and buttercream are stable at room temperature and do not need to be kept cool. However, if you are not decorating right away, we recommend that you freeze the baked good until a few hours prior to decoration. Buttercream can also be refrigerated until ready to use. Sugar toppers, sprinkles and fondant should not be refrigerated or frozen. During summer months we recommend that you choose expedited or 2 day shipping. Although not necessary, we do ship our kits with ice packs to avoid extreme heat. Do not worry if the ice pack is melted upon arrival. 

 

What does it cost to decorate at your store?

We'd love to host you for decorating at Sweetology! Use this link to view our Sweetology Drop-In Makery Decorating & Sweet Bar Menu here.

 

Do I need an appointment or reservation to decorate at your store?

You do not need a reservation or appointment to drop-in and decorate during regular business hours, parties are limited to 10 or less. We do encourage you to call or email us if you are bringing a group in to decorate. Drop-in is currently available every afternoon 12pm-4pm. This may vary due to COVID19 pandemic requirements, we encourage you to call ahead to confirm availability. We will post information about any changes or closures on our website and also to social media pages.