The store is closed Monday and Tuesday for production. Our kits ship Wednesday, Thursday and Friday. At check out you will enter your email address. The carrier will provide you with a tracking number and allow you to check the status of your shipment.
Can I return my order for a refund?
All items are final sale. Due to the perishable nature of our items, Sweetology® does not accept returns on any items and is not responsible for packages returned by the carrier for incomplete or incorrect addresses. Sweetology® does not offer refunds on any orders unless there was an error in the making of your order. In this instance, please contact our Customer Support team within 14 days of delivery at firstname.lastname@example.org. Each inquiry is handled on a case-by-case basis.
If your package was damaged due to carrier-mishandling, thus causing damage to the contents, please contact our Customer Support team within 14 days of delivery at email@example.com with photos and details about your damaged order. We will open an investigation with the carrier. We handle these inquiries on a case-by-case basis.
Sweetology® does not offer refunds for orders that are damaged beyond our control, such as extreme temperatures outdoors or within carrier facilities. If your order is affected by extreme temperatures, please contact our Customer Support team within 14 days of delivery at firstname.lastname@example.org to report the issue, and we will contact the carrier. Each inquiry is resolved on a case-by-case basis.
Do your kits need to be kept cool or frozen?
Our baked goods and buttercream are stable at room temperature and do not need to be kept cool. However, if you are not decorating right away, we recommend that you freeze the baked good until a few hours prior to decoration. Buttercream can also be refrigerated until ready to use. Sugar toppers, sprinkles and fondant should not be refrigerated or frozen. During summer months we recommend that you choose expedited or 2 day shipping. Although not necessary, we do ship our kits with ice packs to avoid extreme heat. Do not worry if the ice pack is melted upon arrival.
What does it cost to decorate at your store?
We'd love to host you for decorating at Sweetology! Use this link to view our Sweetology Drop-In Makery Decorating & Sweet Bar Menu here.
Do I need an appointment or reservation to decorate at your store?
You do not need a reservation or appointment to drop-in and decorate during regular business hours, parties are limited to 10 or less. We do encourage you to call or email us if you are bringing a group in to decorate. Drop-in is currently available every afternoon 11am-4pm. This may vary due to COVID19 pandemic requirements, we encourage you to call ahead to confirm availability. We will post information about any changes or closures on our website and also to social media pages.