Frequently Asked Questions
Monday: closed Tuesday-Thursday: 11am-6pm Friday-Saturday: 10am-6pm Sunday: 12pm-4pm
We seat our guest Sweetologists on a first-come, first-served basis in our Makery. We don’t take reservations
No, decorating at Sweetology is fun for all ages. For optimum fun and safety, we require children under the age of 14 to be accompanied by an adult; children under the age of 7 must have dedicated adult assistance.
Absolutely, the more, the merrier. You may host a private party in our store or at off-site locations selected by you. You may also reserve our entire store for a special event. You’ll find detailed information in the “Gather” section of our website.
Are your products nut free? (Ingredient List)
There are no peanuts or tree nuts used or sold in the store, however, our cakes, cupcakes, cookies, and buttercream are produced in a facility that also makes products containing peanuts and tree nuts. The buttercream frosting contains tree-nut derivatives in its proprietary flavor blend and the vanilla cakes and cupcakes contain almond extract.
Yes, all of our buttercream frostings and fondant are gluten-free and we also offer gluten-free cupcakes and cakes. We keep a small amount of inventory in stock but calling ahead is recommended. For orders of a dozen or more cupcakes or multiple cakes, please call us 10-14 days in advance.
Yes! At this time, only our Sugar Art (cupcake toppers) and fondant are certified kosher.
When will I get my order?
Orders are shipped Monday-Thursday to most destinations via USPS Priority Mail. We process orders to ship the next business day after the order is placed. We do try to avoid having perishable items sit in transit over a weekend so we do not typically ship on Fridays unless you are local. USPS Priority Mail reaches most destinations within 2 business days.
We will update your order status as it is processed and shipped.
All items are final sale. Due to the perishable nature of our items, Sweetology® does not accept returns on any items and is not responsible for packages returned by the carrier for incomplete or incorrect addresses. Sweetology® does not offer refunds on any orders unless there was an error in the making of your order. In this instance, please contact our Customer Support team within 14 days of delivery at firstname.lastname@example.org. Each inquiry is handled on a case-by-case basis.
If your package was damaged due to carrier-mishandling, thus causing damage to the contents, please contact our Customer Support team within 14 days of delivery at email@example.com with photos and details about your damaged order. We will open investigation with the carrier. We handle these inquiries on a case-by-case basis.
Sweetology® does not offer refunds for orders that are damaged beyond our control, such as extreme temperatures outdoors or within carrier facilities. If your order is affected by extreme temperatures, please contact our Customer Support team within 14 days of delivery at firstname.lastname@example.org to report the issue, and we will contact the carrier. Each inquiry is resolved on a case-by-case basis.