Frequently Asked Questions

General:

 

Store Hours:

Monday: closed     Tuesday-Thursday: 11am-6pm     Friday-Saturday: 10am-6pm     Sunday: 12pm-4pm

Can I make a reservation?

We seat our guest Sweetologists on a first-come, first-served basis in our Makery.  We don’t take reservations.

Are there any age restrictions?

No, decorating at Sweetology is fun for all ages.  For optimum fun and safety, we require children under the age of 14 to be accompanied by an adult; children under the age of 7 must have dedicated adult assistance.

Can I bring a large group to Sweetology?

Absolutely, the more, the merrier.  You may host a private party in our store or at off-site locations selected by you.  You may also reserve our entire store for a special event.  You’ll find detailed information in the “Gather” section of our website.

Allergies and Food Sensitivities:

Are your products nut free? (Ingredient List)

There are no peanuts or tree nuts used or sold in the store, however, our cakes, cupcakes, cookies, and buttercream are produced in a facility that also makes products containing peanuts and tree nuts.  The buttercream frosting contains tree-nut derivatives in its proprietary flavor blend and the vanilla cakes and cupcakes contain almond extract.

Do you offer gluten-free products?

Yes, all of our buttercream frostings and fondant are gluten-free and we also offer gluten-free cupcakes and cakes.  We keep a small amount of inventory in stock but calling ahead is recommended.  For orders of a dozen or more cupcakes or multiple cakes, please call us 10-14 days in advance.

Do you offer kosher products?

Yes!  At this time, only our Sugar Art (cupcake toppers) and fondant are certified kosher.

Shopping Online & Shipping:

When will I get my order?

Orders are shipped Monday-Thursday to most destinations via USPS Priority Mail.  We process orders to ship the next business day after the order is placed.  We do try to avoid having perishable items sit in transit over a weekend so we do not typically ship on Fridays unless you are local.   USPS Priority Mail reaches most destinations within 2 business days.

How will I know my order has shipped?

We will update your order status as it is processed and shipped.  A tracking number will be added to your order notes and emailed to you for your reference.